Invoice INV-155-0009: third reminder

Email thread

Rachel Dunmore sent a third reminder on 10 Aug 2026 for INV-155-0009, the annual Growth subscription, £13k gross, due 25 Jun 2026. She had no remittance or reply to two earlier emails. No customer response in the thread.

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As at Fri 9 Oct 2026

Rachel Dunmore sent a third reminder on 10 Aug 2026 for INV-155-0009, the annual Growth subscription, £13k gross, due 25 Jun 2026. She had no remittance or reply to two earlier emails. No customer response in the thread.

Ask: Rachel Dunmore asked Debbie Rowntree for a PO number if one is needed, a payment release date, and the nature of any query holding the invoice.

Customer view: there is no customer response in the thread. The earlier silence is unexplained.

Next: the invoice covers the Growth subscription with 40 licensed users, so a reply on the query or a payment date is the open item.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages1

First message2026-08-10

Last message2026-08-10

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Rachel Dunmore 10 Aug 2026 11:29
to Debbie Rowntree
Dear Debbie, This is our third reminder about invoice INV-155-0009, which is still showing as unpaid on our ledger. For your records, the details are: - Invoice number: INV-155-0009 - Issued: Tuesday 26 May 2026 - Due: Thursday 25 Jun 2026 - Net amount: £11,000 - VAT: £2,200 - Gross amount due: £13,200 The invoice is for the annual Growth subscription for Ashwell Mercer Interiors, covering the 40 licensed users. Please find attached a copy of the invoice and a statement of account. The due date passed some weeks ago and I have not had a remittance or a reply to my earlier two emails. Could you confirm the PO number, if your team needs one against this invoice, and let me know the date on which payment will be released? If the invoice is being held for a query, please tell me what the query is so I can have it looked at. If payment has been made in the last few days, please send me the remittance advice and I will allocate it straight away. I would appreciate a reply by the end of this week. Kind regards, Rachel Dunmore Finance Manager

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