Invoice INV-155-0009: second payment reminder
Email thread Ashwell Mercer Interiors · billing
Rachel Dunmore sent Debbie Rowntree a second reminder on INV-155-0009, £13k gross, due 25 Jun 2026. Billing chase only; there is no customer response in the thread.
What was said
What this says
Current to 13 Oct 26Rachel Dunmore sent Debbie Rowntree a second reminder on INV-155-0009, £13k gross, due 25 Jun 2026. Billing chase only; there is no customer response in the thread.
Ask: Rachel asks whether the invoice was received and approved, when payment will be released and whether a PO number is needed. She offers to reissue the invoice or match a remittance.
Customer view: The thread holds no reply from Debbie or anyone else at Ashwell Mercer Interiors, so the reason for non-payment is not shown.
Next: Await a remittance or a PO number from the credit controller.
The thread
Updated 9 Oct 26Messages
Rachel Dunmore 16 Jul 2026 13:01Hello Debbie, I am writing about invoice INV-155-0009, which is still showing as unpaid on our ledger. This is our second reminder. For your records, the details are: - Invoice number: INV-155-0009 - Issued: 26 May 2026 - Due: 25 Jun 2026 - Net amount: £11,000 - VAT: £2,200 - Gross amount: £13,200 The due date passed about three weeks ago and I have not yet seen a remittance or a note from your side. It may well be sitting in an approval queue, or it may have gone to the wrong inbox, so I would rather ask than assume. Could you confirm the following when you have a moment? - Whether the invoice has been received and approved for payment. - The date you expect to release the payment. - Whether you need a PO number quoted on it. If so, could you confirm the PO number and I will reissue a copy straight away. If payment has already been made, please send me the remittance advice and I will match it to the ledger today. Please find the invoice attached again for convenience. Kind regards, Rachel Dunmore Finance Manager