Invoice past its due date
Email thread Ashwell Mercer Interiors · billing
Bridget Kearsley chased Craig Ashwell about one past-due invoice. Craig deferred to his finance lead and gave no date. By 8 Apr 2026 BG-Demo still had no payment date or finance contact.
What was said
What this says
As at Fri 9 Oct 2026Bridget Kearsley chased Craig Ashwell about one past-due invoice. Craig deferred to his finance lead and gave no date. By 8 Apr 2026 BG-Demo still had no payment date or finance contact.
Ask: Bridget Kearsley asked Craig Ashwell to confirm the invoice had reached the right person and when payment was expected. She said nothing was wrong with the service.
Customer view: Craig replied on 1 Apr 2026 that he would not discuss timing without his finance lead. He gave no date and asked that nothing be read into it.
Next: on 8 Apr 2026 Bridget asked for a payment date or the name of a finance contact for Rachel Dunmore. The thread shows no answer to that.
The thread
Updated 9 Oct 26Messages
Bridget Kearsley 31 Mar 2026 15:34Dear Craig, I am writing because our records show one invoice on the Ashwell Mercer Interiors account is now past its due date. For the avoidance of doubt, I am not suggesting anything is wrong with the service or with how the account has been handled. I simply like to make sure that nothing sits unanswered, and I would be grateful if you could confirm that the invoice has reached the right person and when payment is expected. I have copied Priya and Rachel. I have asked them to review where the account stands and to follow up on each invoice from the day it falls due, so you will hear from them directly and promptly rather than waiting on me. Rachel can resend the invoice copy if that is useful. Best, Bridget Bridget Kearsley Chief Financial Officer, BG-Demo
Craig Ashwell 1 Apr 2026 17:46Bridget, Thanks for flagging it. Seen it. I need to speak to our finance lead before I say anything on timing, and she's tied up until later this week. I'll come back to you. Please don't read anything into it, it's just that cash is not something I discuss without her. Craig- Bridget Kearsley 8 Apr 2026 16:09Dear Craig, Thank you for your note of 1 Apr 2026. Our records show the invoice is still open and I have not yet had a payment date from you or from your finance lead. I would be grateful if you could let me have either a date for payment or the name of the person in your finance team Rachel should speak to. Rachel will then deal with it directly and keep it off your desk. Priya, Rachel: please keep me posted on the position as each invoice falls due, so that we have a clear view of the exposure on this account. If there is a query on the invoice itself, say so and we will look at it straight away. Best, Bridget