Invoice INV-155-0003 overdue

Email thread

Rachel Dunmore sent Debbie Rowntree a second reminder that the Growth subscription invoice INV-155-0003 (gross £12k, due 25 Dec 2024) is unpaid. She asked for confirmation of receipt, a payment date and any PO. No reply is in the thread.

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As at Fri 9 Oct 2026

Rachel Dunmore sent Debbie Rowntree a second reminder that the Growth subscription invoice INV-155-0003 (gross £12k, due 25 Dec 2024) is unpaid. She asked for confirmation of receipt, a payment date and any PO. No reply is in the thread.

Ask: Rachel asked Debbie to confirm the invoice was received and approved, give an expected payment date, and supply a PO number if one is needed to release it.

Customer view: none recorded. The evidence does not show whether the invoice reached the right person or why it remains unpaid.

Next: Escalate beyond Debbie if no answer comes, and keep any non-payment separate from the usage conversation until a reason is known.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages1

First message2025-01-15

Last message2025-01-15

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Messages

Rachel Dunmore 15 Jan 2025 08:11
to Debbie Rowntree
Dear Debbie, This is a second reminder about invoice INV-155-0003, which remains unpaid on our ledger. Please find the details below for your records. - Invoice number: INV-155-0003 - Issued: 25 Nov 2024 - Due: 25 Dec 2024 - Net amount: £9,900 - VAT: £1,980 - Gross amount: £11,880 The invoice is for your Growth subscription with BG-Demo, and it is now past its due date. Could you confirm that it has been received and approved on your side, and let me know the date you expect payment to be made? If a purchase order number is needed to release it, could you confirm the PO number so that I can reissue the invoice with it quoted? If payment has already gone out, please send me the remittance advice and I will match it to the account. Kind regards, Rachel Dunmore, Finance Manager

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