Getting the renewal conversation in the diary

Email thread

Marcus Bell asked for a renewal call ahead of the 10 Apr 2026 expiry. Andrew Sugden agreed to a half hour and wants what Harcastle pays, what it covers and what changes, plus how many of 40 users are active weekly.

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Current to 13 Oct 26

Marcus Bell asked for a renewal call ahead of the 10 Apr 2026 expiry. Andrew Sugden agreed to a half hour and wants what Harcastle pays, what it covers and what changes, plus how many of 40 users are active weekly.

Ask: Marcus offered half an hour with usage numbers and the contract at £40k a year for 40 licensed users.

Customer view: Andrew is preparing the plan for the new financial year and does not want surprises. He asked for Nicola to hear the usage side first, and wants the weekly active count against the 40 licensed users.

Next: Marcus needs a weekly active figure, and an invite for an afternoon after 14:00 copied to Nicola.

AI · claude-sonnet-5-5 · 13 Oct 2026

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Updated 9 Oct 26

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First message2026-02-18

Last message2026-02-18

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Marcus Bell 18 Feb 2026 10:19
to Andrew Sugden
Hi Andrew, Quick one on timing. Your Growth subscription runs to 10 Apr 2026, and I'd like to get the renewal conversation in the diary well ahead of that rather than leave it until the last few weeks. What I'd suggest: - half an hour on a call, just the two of us to start with - I'll bring the usage numbers I've pulled together for Harcastle, plus the contract as it stands (£39,600 a year, 40 licensed users) - a short list of what we'd need from you to get the paperwork moving Would you rather do it next week or the week after? Happy to work around your diary. Thanks, Marcus
Andrew Sugden 18 Feb 2026 13:14
to Marcus Bell
Marcus, Thanks. Next week is fine. Tuesday or Thursday afternoon, after 14:00. Half an hour will do. In the numbers I'd like to see three things: what we pay, what it covers, and what changes at renewal, if anything. I need to put it in the plan for the new financial year and I don't want surprises. Nicola should hear the usage side first, so please copy her on the invite. One question: of the 40 licensed users, how many are actually in it week to week? Andrew Sugden

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