Booking the demo on your own data

Hello Nicola, Following our discovery conversation, I'd like to book the demo. The idea is to show you the brain working on your own data rather than a sample, so that your account managers see something they recognise. To do that properly I need two things from you. First, a view of which sources you would want in the demo: I'd suggest the CRM, the helpdesk where missed-collection tickets are logged, and the accounting system for invoices. Second, a handful of customers, ideally including one with a recent complaint, so we can show the whole picture for each of them. I can do Tuesday or Wednesday next week, either morning. Would one of those suit you and your senior account manager? Kind regards, Lewis Lewis Kerr Account Executive, BG-Demo

Hi Lewis, Wednesday morning works, 10:00 if you can. Tuesday is full of depot visits. On the customers, I'll pick three: one with a repeat missed collection, one where the invoice and the complaint arrived in the same week, and one that is quietly fine, so we can see the difference. I'll need to check with our IT team before anything leaves our systems, so can you tell me exactly what you would need, and whether it can stay inside our own environment? Let's see it from the customer's side, and I don't want to promise my team a demo and then find we can't supply the data. Thanks, Nicola

Hello Nicola, Wednesday at 10:00 is booked, and the invitation is on its way. On your question: the brain is built and run inside the customer's own Snowflake account, so nothing needs to be sent to us. For the demo, your IT colleague would only need to give us read access to the three sources for the customers you pick. I'll write that up in plain terms today so that you can pass it on without having to translate it. If they have questions, they are welcome to come to me directly. Your three customers sound exactly right. Please send me the names once you have chosen them, and I'll make sure the demo is set up around them. Kind regards, Lewis