What was said
What this says
Current to 11 Oct 26Marloes Hendriks, the CFO, will not sign the £56,000 Growth order form until it shows the split between implementation and subscription and the invoicing schedule. Tom Ashdown has asked finance to revise the form for 21 Mar 2025.
Ask: Marloes says the form must show quarterly billing in advance as agreed. She cannot see the implementation and subscription split or the invoicing schedule.
Customer view: Firm but not hostile. She replied within about an hour and set a clear condition for signing.
Next: Tom committed to a revised form for 21 Mar 2025. The thread does not show whether it was sent or signed.
The thread
Updated 9 Oct 26Messages
- Tom Ashdown 19 Mar 2025 14:51Hi Marloes, Thanks for your time this week. Please find the order form for Brakkevoort Logistics attached, for the Growth tier under our MSA. The total on the form is £56,000. If you're happy with it, could you sign and send it back? We're aiming to get it done by 21 Mar 2025 so Laura can book the kickoff with Pieter's team. Any questions on the paperwork, just shout. No drama. Best, Tom
- Marloes Hendriks 19 Mar 2025 15:55Tom, I have checked the order form. According to the contract terms we discussed, billing should be quarterly in advance, as agreed. The form shows a total of £56,000 but I cannot see how this is split between the one-off implementation and the subscription, nor the invoicing schedule. Please confirm both in writing and send a corrected form if needed. I will not sign until the schedule matches what was agreed. Met vriendelijke groet, Marloes Hendriks
- Tom Ashdown 20 Mar 2025 16:49Hi Marloes, Thanks for coming back so quickly, and fair point. I've asked our finance team to add the split between implementation and subscription to the form, along with the quarterly in advance schedule, so it all sits on one page. Leave that with me. I'll confirm the exact line amounts when the revised form lands with you rather than quote them from memory. You should have it first thing tomorrow, 21 Mar 2025, so we can still keep to the timetable if you're able to sign then. Cheers, Tom