What was said
What this says
Current to 11 Oct 26Tom Ashdown asked Pieter van Dam to fix a discovery call. Pieter agreed to Thursday at 10:00 and will bring two account managers. Logistical, with a clear ask for a prepared agenda.
Ask: Pieter wants a short list of what Tom wants to see, so his account managers can prepare. He prefers a morning slot and said 10:00.
Customer view: engaged and practical. He wants the real exception-ticket problem shown by the people who handle it daily.
Next: Tom should send the list and the invite.
The thread
Updated 9 Oct 26Typesales
Messages2
First message2025-01-09
Last message2025-01-14
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Messages
- Tom Ashdown 9 Jan 2025 15:45Hi Pieter, Thanks for taking the time to chat last week. As promised, I would like to get a proper discovery call in the diary so we can look at how your account managers work today and where the shipper accounts, exception tickets and calls get scattered. An hour should do it. Would next Tuesday or Thursday work for you? I am flexible on time, so just say what suits you best, and if anyone from your team should join, bring them along. Leave the rest with me and I will send an invite once we have a slot. Best, Tom Account Executive, BB-Demo
- Pieter van Dam 14 Jan 2025 14:18Hi Tom, Thanks. Thursday works. To be clear, I prefer the morning, 10:00 if you can. I will bring two of my account managers. They see the exception tickets every day, so they can show you the real problem rather than my summary. Let's make it concrete: please send me a short list of what you want to see on the day, so they can prepare. Groet, Pieter
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