What was said
What this says
Current to 11 Oct 26Lorena Diaz told Rachel Dunmore that payment of the outstanding invoice was released on 29 May 2026, matched to the PO and paying entity. She apologised for the delay and asked for confirmation when funds arrive.
Customer view: Lorena apologised that clearing the queue took so long. The invoice is now matched to the PO and addressed to the paying entity.
Ask: Confirm when the funds arrive and say if anything does not reconcile. For future invoices, quote the PO and address the paying entity.
Next: Rachel checks receipt against the ledger and confirms to Lorena. The thread does not show receipt of funds.
The thread
Updated 9 Oct 26Messages
- Lorena Diaz 29 May 2026 10:53Hello Rachel, Please note that payment of your outstanding invoice was released on 29 May 2026. The invoice has now been matched to the PO number and addressed to the paying entity, so it should reach your account in the usual banking time. I'm sorry it took so long to clear our queue. Could you confirm once the funds arrive, and let me know if anything on your side does not reconcile? For future invoices, please quote the PO number and address them to the paying entity so they match first time. Thank you, Lorena