Reminder: outstanding subscription invoice INV-010-0002
Email thread Wexmoor Property Group: documents · billing
Lorena Diaz replied to Rachel Dunmore's second reminder for the £50,000 Growth invoice: she cannot find it, needs a PO number, and says it is not addressed to the paying entity. She cannot release payment until resolved.
What was said
What this says
Current to 11 Oct 26Lorena Diaz replied to Rachel Dunmore's second reminder for the £50,000 Growth invoice: she cannot find it, needs a PO number, and says it is not addressed to the paying entity. She cannot release payment until resolved.
Ask: Rachel asked for the PO number and an expected payment date, and offered to reissue to a different paying entity.
Customer view: Lorena says the invoice is not in her payables queue and is likely addressed to the wrong entity. Payment is on hold, so this looks like a billing data issue rather than a dispute of value.
Next: BB-Demo needs to supply the PO reference and correct the addressee.
The thread
Updated 9 Oct 26Messages
Rachel Dunmore 25 Mar 2026 14:42Dear Lorena, This is a second reminder regarding the following invoice. Please find the details below, for your records. Invoice number: INV-010-0002 Issued: 2 Feb 2026 Due: 4 Mar 2026 Net amount: £50,000 VAT: £0 Gross amount: £50,000 Status: unpaid The invoice is now past its due date and our ledger shows no payment against it. It covers the annual Growth subscription for Wexmoor Property Group. Could you confirm the PO number, and let me know when payment is expected? If the invoice needs to be reissued to a different paying entity, tell me the exact name and I will take care of it. Kind regards, Rachel Dunmore Finance Manager
Lorena Diaz 25 Mar 2026 15:47Hello Rachel, I'm unable to locate this invoice in our payables queue. Please provide the PO number it relates to. It also needs to be addressed to the paying entity, which I don't think it is at present. I can't release payment until that is resolved. Thank you, Lorena