Penmaen Software - Order Form (signed)
Documentexecuted Penmaen Software · order form · executed · 11 Jul 2024
Executed Growth order form signed on 11 Jul 2024: £40k annual subscription after a 10% first-term discount, plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 25 Jul 2024 to 24 Jul 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed Growth order form signed on 11 Jul 2024: £40k annual subscription after a 10% first-term discount, plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 25 Jul 2024 to 24 Jul 2025.
What it is: the executed order form under the master agreement, signed on 11 Jul 2024 by Tom Ashdown for BG-Demo. It covers the Growth tier and an eight-week implementation of up to eight connectors.
Commits: "Annual recurring fee (subscription, after discount)" is £40k, billed annual, in advance, on 30 days from invoice date. Availability is 99.5% and P1 first response is 1 business hour.
Unusual: the 10% discount "applies to the first term only", so the recurring fee is not guaranteed at £40k after the first term. Credits cover availability only, and the text says an available brain answering on older data is not a breach.
Not settled: the term ended on 24 Jul 2025 and the text does not say how renewal was priced or whether it happened. Connector go-live dates are left to "the period agreed" during onboarding, and the customer signatory is not named.
As found in this document
As at Fri 9 Oct 2026- Date end24 Jul 2025Source: the AI read of this record
- Date signed11 Jul 2024Source: the AI read of this record
- Date start25 Jul 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Annual recurring fee (subscription, after discount)£39,600Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoice dateSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee, for a month in which the availability commitment is missedSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Implementationeight weeks, up to eight connectorsSource: the AI read of this record
The document
Body
Penmaen Software - Order Form (signed)
Status: Executed Date signed: 11 Jul 2024
Parties
| Supplier | BG-Demo, London |
| Customer | Penmaen Software, Cardiff |
| Account owner | Tom Ashdown, Account Executive, BG-Demo |
| Customer success manager | Marcus Bell, BG-Demo |
| Governing agreement | The master agreement between the parties, together with the Data Processing Agreement signed on 11 Jul 2024 |
Order summary
Penmaen Software orders the Growth tier of B-Glass so that its customer success team can read tickets, renewals and usage per leisure operator in one place. The brain is built and run inside the Customer's own Snowflake account.
| SKU | Description | Qty | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 10% | £40k | Annual subscription |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off, fixed fee |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring fee (subscription, after discount) | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
Read the whole document (2,790 characters)
The total contract value is the subscription for the first term plus the one-off implementation fee. Only the subscription, £40k, recurs annually. The ten per cent discount applies to the first term only.
Term
| Start date | 25 Jul 2024 |
| End date | 24 Jul 2025 |
| Length | One year, then subject to renewal under the master agreement |
Billing and payment
- Billing frequency: annual, in advance.
- The implementation fee is invoiced as a one-off charge.
- Payment terms: 30 days from invoice date.
- All amounts are in pounds sterling and exclude VAT.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for a month in which the availability commitment is missed |
| Credit basis | Availability only |
A brain that is available but answering on older data is not a breach of the availability commitment under this order form.
Implementation
The implementation is a fixed-fee engagement of eight weeks covering up to eight connectors. Each connector named in this order form is to go live within the period agreed with the Customer's project lead during onboarding.
Signatures
Signed by the authorised representatives of the parties on 11 Jul 2024.
| For BG-Demo | For Penmaen Software | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory for the Customer |
| Date | 11 Jul 2024 | 11 Jul 2024 |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on first term only
- service credit on availability only, not freshness
- connector go-live within a period agreed during onboarding