Saltia Hardware Distributors / BG-Demo – Demo
Callcompleted
Saltia Hardware Distributors · 8 Dec 2025 10:45
Saltia Hardware Distributors saw a Starter demo on 8 Dec 2025 covering three connectors on its own Snowflake. Jacinta Hoad said it would make life easier and the team would talk it over. Price was not yet given.
What was said
What this says
As at Fri 9 Oct 2026Saltia Hardware Distributors saw a Starter demo on 8 Dec 2025 covering three connectors on its own Snowflake. Jacinta Hoad said it would make life easier and the team would talk it over. Price was not yet given.
What happened: Lewis Kerr and Hannah Lowe demoed the brain on 8 Dec 2025, connecting the CRM, order system and accounting system. Jacinta Hoad and Riley Tran asked about security, freshness, training, extra users and support.
Customer view: Jacinta said she currently pulls reports and cross-checks them by hand. She expects six to eight users, well inside the 15 users Starter includes.
Commercial: Cost was left for a proposal, with a fixed-fee implementation of about four weeks then an annual subscription. Premium support and the on-site training day are possible add-ons, and no commitment was made.
Watch: The answer was to talk it over, and Riley expects technical questions once he digs in. The call does not show a price, a decision date or who signs.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Lewis Kerr to send the proposal on the day of the call and offer another call the following week.
- Riley Tran to send technical questions through to Hannah Lowe or Lewis once he has reviewed the setup.
Risks
As at Fri 9 Oct 2026- The customer gave no commitment and said they would talk it over, so the proposal is an open item.
- Riley Tran flagged technical questions to come, and no price or decision date was discussed.
Opportunities
As at Fri 9 Oct 2026- Starter with its fixed-fee four-week implementation fits the expected six to eight users.
- Premium support and the on-site training day were both raised and could be added.
Transcript
Lewis KerrMorning everyone. Thanks for joining. So this is a demo of the brain: you've asked to see how it pulls together your store accounts, delivery and credit data, and we'll walk through it on your systems. Riley, you'll be sharing the screen?
Riley TranYeah, I'll drive.
Hannah LoweGreat. So to be precise, we're going to connect your CRM: where you keep store accounts and contact data: your order system, and the accounting system. That's three connectors. All running inside your Snowflake.
Jacinta HoadRight. And that's secure, is it?- Hannah LoweAll of it runs inside your own Snowflake account. You stay in control of the data; nothing leaves your environment.
- Jacinta HoadOK, good.
- Hannah LoweSo the short answer is: if Jacinta gets a call from a store, she types the store name here, and the brain brings back that store's account details, recent orders, any outstanding debt, and any support conversations. All in one place.
- Hannah LoweThe longer answer is that you can ask the brain complex questions. Like, 'show me all South Australian stores with orders in the last month but unpaid invoices over thirty days old.' It'll answer that in seconds.
- Jacinta HoadThat's useful. Right now I'd be pulling reports and cross-checking them by hand.
- Riley TranHow often is the data fresh?
- Hannah LoweNightly complete refresh, by seven in the morning, Adelaide time, on business days. So you're never more than overnight behind.
- Lewis KerrAnd in terms of users, this is Starter, which comes with 15 users. How many people in your team would use this?
- Jacinta HoadCustomer service is maybe four or five of us. Finance might want in occasionally. So probably six to eight.
- Lewis KerrPlenty of room. And on the implementation side, that's four weeks, usually. We build the connectors, set up a test environment, and you go live. Fixed fee for that; then the annual subscription.
- Riley TranWhat kind of training do we get?
- Hannah LoweStarter includes written guides and a call with us to walk through the search and basic usage. If you'd like a day on-site with your team, that's an add-on.
- Jacinta HoadAnd if we want to add more users later, how does that work?
- Lewis KerrThere's an add-on for ten additional users. You can add them anytime; we bill it pro-rata.
- Jacinta HoadRight. So what's the cost? Implementation and annual?
- Lewis KerrI'll send a proposal after this with the numbers. But roughly, implementation is a fixed fee upfront, and then Starter is an annual recurring cost. Happy to walk you through it once you've had a think.
- Riley TranAnd the support, if something breaks?
- Hannah LoweEmail support on Starter. We aim to get back to you within four business hours. Premium support is faster, if you need it.
- Lewis KerrSo is this something you'd like to move forward on?
- Jacinta HoadYeah, I think so. It'd make our lives easier. Let us talk it over and we'll get back to you.
- Lewis KerrPerfect. I'll send the proposal over today, and we can schedule another call for next week if you'd like. Any final questions?
- Riley TranI'll probably have some technical questions once I dig in.
- Lewis KerrJust send them through and Hannah or I can help.