Stenhouse Physiotherapy Group / BB-Demo – Discovery
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Stenhouse Physiotherapy Group: documents · 2024-02-23 11:30
Rhona Aitken and Bruce Lamont described separate CRM, scheduling, EHR and call systems. Tom Ashdown positioned Growth and agreed a demo on their data and a proposal. No price was given.
What was said
What this says
Current to 11 Oct 26Rhona Aitken and Bruce Lamont described separate CRM, scheduling, EHR and call systems. Tom Ashdown positioned Growth and agreed a demo on their data and a proposal. No price was given.
What happened: On the 23 Feb 2024 discovery call, Rhona set out the pain: a view of a patient across systems is a nightmare. Bruce asked about systems, implementation time, cost and commitment.
Commercial: Tom positioned Growth, eight weeks to implement and up to forty users, with a twelve-month term and a thirty-day notice clause at renewal. He gave no figures and promised a proposal.
Customer view: Both were engaged but noncommittal. Bruce asked about cost twice in different forms and will want a clear price.
Watch: Patient records sit in an EHR, so security and data handling are likely to come up. The call does not show this.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Rhona Aitken to find a demo time with Bruce Lamont.
- Tom Ashdown to send background material and then a Growth proposal with confirmed figures.
Risks
Current to 9 Oct 26- No price was quoted, and Bruce Lamont asked about cost and upfront commitment.
- Patient records in an EHR may bring security or data handling questions.
Opportunities
Current to 9 Oct 26- Growth fits several clinics and up to forty users across CRM, scheduling, EHR and calls.
- A demo on their own data can show the cross-system patient view.
Transcript
Tom Ashdown NoneHi Rhona, Bruce, thanks for the time. How are you both?
Rhona Aitken NoneGood, thanks. Good to meet you.
Bruce Lamont NoneSame. What's the pitch?- Tom Ashdown NoneBB-Demo is a London data company. We've built the company brain: an AI-queryable layer that sits on top of your systems, CRM, calls, emails, tickets. Lives inside your own Snowflake account, you own and control it all.
- Rhona Aitken NoneAnd what's the value for us?
- Tom Ashdown NoneYou stop logging into multiple systems and stitching data together manually. You ask the brain a question, plain English, and get the answer in seconds. Saves teams hours every week.
- Bruce Lamont NoneWhat systems are we talking?
- Tom Ashdown NoneWhat've you got?
- Rhona Aitken NoneWe're a physio group, multiple clinics. We've got a CRM, scheduling system, patient records in our EHR, and calls for patient follow-ups. They're all separate. Getting a view of a patient across systems is a nightmare.
- Tom Ashdown NoneThat's the pain. The brain solves it. We'd connect those systems, and you'd ask: show me all patients with follow-up calls and no recent appointments, answer instant across all systems.
- Bruce Lamont NoneHow long does implementation take?
- Tom Ashdown NoneFor Growth, which looks like the right tier for you, eight weeks. More complex than Starter because you've got more systems and more users.
- Rhona Aitken NoneHow many users?
- Tom Ashdown NoneGrowth is up to forty users. Given you've got multiple clinics, you could probably use that.
- Bruce Lamont NoneAnd cost?
- Tom Ashdown NoneLet me get you a proper proposal, but Growth is more than Starter, implementation and annual subscription. I'll confirm exact numbers.
- Rhona Aitken NoneHow much upfront commitment?
- Tom Ashdown NoneTwelve-month contract, annual subscription paid upfront. Thirty-day notice clause at renewal if you want to exit or change tiers.
- Bruce Lamont NoneOkay. What's next?
- Tom Ashdown NoneLet's schedule a demo on your actual data. I'll bring our CTO. Then we'll put together a proposal.
- Rhona Aitken NoneSounds good. I'll find a time with Bruce.
- Tom Ashdown NonePerfect. I'll send over some background material. Cheers, both.
- Bruce Lamont NoneThanks.