Tallowfield Health Partners / BB-Demo – Demo
Callcompleted
Tallowfield Health Partners: documents · 2026-03-19 17:15
Demo on 19 Mar 2026 for Tallowfield Health Partners. Brandon Russell's team heard Starter at 22,000 a year, raised data residency and renewal pricing, and agreed to a formal quote and a proposal call.
What was said
What this says
Current to 11 Oct 26Demo on 19 Mar 2026 for Tallowfield Health Partners. Brandon Russell's team heard Starter at 22,000 a year, raised data residency and renewal pricing, and agreed to a formal quote and a proposal call.
What happened: Theo Gallagher showed the brain answering practice questions across CRM and ticket data. Jordan Pike presented Starter and the Premium support add-on.
Customer view: Brandon Russell said they manage practice relations in spreadsheets and called the use case valuable. Brandon Hayes said data residency matters because they are healthcare-adjacent.
Commercial: Jordan quoted Starter at £22,000 a year, with ten users expected against fifteen included and two or three connectors. Price is locked for year one, then moves to the new-customer price at renewal.
Watch: Nicole Hayes asked about faster support, which points to the Premium support add-on. No contract is in place on this call; the next step is a formal quote.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Jordan Pike to send Brandon Russell a formal quote and schedule the proposal call.
Risks
Current to 9 Oct 26- Data residency is a stated concern for a healthcare-adjacent buyer and needs a clear answer in the quote.
- Renewal was described as the new-customer price, so a price rise after year one is already visible to the customer.
Opportunities
Current to 9 Oct 26- Nicole Hayes asked about faster support, which opens the Premium support add-on.
- A third connector for call recordings was mentioned beyond the two core connectors.
Transcript
Jordan Pike NoneHey everyone. Thanks for joining. It's Thursday evening your time, I know. We've got forty minutes to walk through how the brain works on your data.
Brandon Russell NoneThanks, Jordan. We've been managing practice relations for a long time using spreadsheets. Interested to see how this helps.
Theo Gallagher NoneThat's a great place to be. Let me show you what we can do. Brandon, you manage relationships with twelve practices across the New York area?- Brandon Russell NoneRoughly, yeah.
- Theo Gallagher NoneSo here's what most practice managers do: they look at a practice in your CRM, then they log into a call log to see recent conversations, maybe a ticketing system to see open requests. Brain does all that in one place. One query: show me practices with declining patient volumes and open support tickets. Here's the answer.
Brandon Hayes NoneHow long does a query like that take?- Theo Gallagher NoneSub-second. The brain indexes your data every night, so queries are against a pre-built index.
Nicole Hayes NoneSub-second is impressive. What data are you indexing?- Theo Gallagher NoneFor you it would be your CRM: practice records, contacts, and your support ticketing system. Call recordings if you have them. Anything you connect.
- Brandon Russell NoneWhere does the brain sit? In the cloud somewhere?
- Theo Gallagher NoneIn your Snowflake account. You own the infrastructure, you own the data. We just manage the software layer that does the indexing and querying.
- Brandon Hayes NoneThat's important to us. We're healthcare-adjacent and we're careful about data residency.
- Theo Gallagher NoneUnderstood. Everything stays in your account. No data leaves your infrastructure.
- Jordan Pike NoneLet me walk through the subscription options. We have a Starter plan that's built for smaller teams and early-stage adoption. That's 22,000 a year. Covers fifteen users, four connectors.
- Brandon Russell NoneWhat does implementation look like?
- Jordan Pike NoneStarter is four weeks. We build your Snowflake architecture, set up connectors, do some basic training with your team, and hand it over.
- Brandon Hayes NoneAnd support after launch?
- Jordan Pike NoneStarter includes a six-monthly check-in. If you have a problem, we respond within four business hours.
- Nicole Hayes NoneWhat if we need faster support?
- Jordan Pike NoneWe offer a Premium support add-on. That's a named engineer who responds within an hour.
- Brandon Russell NoneIs the 22,000 locked in?
- Jordan Pike NoneFor year one, yes. At renewal, it's whatever we're charging new customers. We're transparent about price increases.
- Brandon Russell NoneHow many users would we need?
- Brandon Hayes NoneProbably six to eight practice managers and maybe two admins. So call it ten.
- Jordan Pike NoneYou're well within the fifteen-user headroom. You could add more if you needed.
- Theo Gallagher NoneOne thing I want to show you is a use case we've seen in healthcare. You want to find practices with high open-ticket counts and low engagement. Then you know where to focus relationships. Brain does that in seconds.
- Brandon Russell NoneThat's valuable. Right now we do that manually.
- Jordan Pike NoneThere's where the time savings are. Instead of an hour a week in spreadsheets, you get an instant answer.
- Brandon Hayes NoneHow many connectors would we need to start?
- Jordan Pike NoneI'd say two: your CRM and your ticketing system. If you have call recordings, that's three.
- Brandon Russell NoneThis is making sense. What's the next step?
- Jordan Pike NoneI'll send you a formal quote and we can schedule a proposal call where I walk through the commercial terms and answer any questions.
- Brandon Russell NoneSounds good. Thanks, both.