Skovdal Software / BB-Demo – Negotiation
Callcompleted
Skovdal Software: documents · 2025-01-02 14:45
On 2 Jan 2025 Skovdal Software's managing director and accounts payable manager went through Starter terms with BB-Demo: £6,000 implementation, £19,500 subscription, four weeks to go live. They want an early February start and were told to sign by mid-January.
What was said
What this says
Current to 11 Oct 26On 2 Jan 2025 Skovdal Software's managing director and accounts payable manager went through Starter terms with BB-Demo: £6,000 implementation, £19,500 subscription, four weeks to go live. They want an early February start and were told to sign by mid-January.
What happened: Tom Ashdown and Owen Tallis set out Starter for four connectors and fifteen users, with a £6,000 implementation fee invoiced up front and a £19,500 annual subscription. Sofie Bech and Anders Thomsen asked about go-live, payment timing, extra users, support and refresh.
Customer view: Sofie said they liked what they saw but needed the timeline to work. Anders closed with "That works for us" once the proposal and order form sequence was set out.
Commercial: Support is a four-hour first response on critical issues with six-monthly check-ins. Extra users beyond fifteen were left as a per-user add-on to be sorted later, so the price is not yet agreed.
Watch: The order form must be signed by mid-January for an early February go-live. The evidence does not show a signature or the executed order form.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown sends the proposal with all terms the day after the call.
- Tom Ashdown sends the order form early the following week for signature by mid-January.
Risks
Current to 9 Oct 26- The go-live in early February depends on the order form being signed by mid-January.
- Extra users beyond fifteen were left as a per-user add-on with no price agreed on the call.
Opportunities
Current to 9 Oct 26- Extra users beyond the fifteen included are an add-on opportunity once the team grows.
Transcript
Tom Ashdown NoneSofie, Anders, thanks for taking the call. So we're keen to get this moving, and I wanted to walk through the details with you both.
Sofie Bech NoneThanks Tom, yes. We liked what we saw. But we want to make sure the timeline works for us.
Owen Tallis NoneThat's fair. So what we're looking at is Starter tier for you, four connectors, fifteen users. Implementation fee is six thousand, subscription is nineteen thousand five hundred a year.
Anders Thomsen NoneAnd when is implementation complete? When are we live?- Tom Ashdown NoneSo, four weeks from kick-off. We'd start in January, you'd be live by early February.
- Sofie Bech NoneOkay. And the six thousand, is that on day one or spread?
- Owen Tallis NoneInvoiced up front when we kick off. The nineteen five is annual, due at the start of the year.
- Anders Thomsen NoneRight. And if we need to add more users during the year?
- Tom Ashdown NoneYou've got fifteen included. If you add more, that's a per-user add-on. We'd sort that when the time comes.
- Sofie Bech NoneMm. What about support? If something goes wrong?
- Owen Tallis NoneStarter gets four-hour first response on critical issues, and we check in with you every six months.
- Anders Thomsen NoneAnd the data, nightly refresh?
- Tom Ashdown NoneYeah, every night. Complete by seven in the morning your time, every business day.
- Sofie Bech NoneOkay. So to get this live in early February, when do we need to sign?
- Owen Tallis NoneOrder form signed by mid-January. That gives us time to set up and start proper.
- Sofie Bech NoneAnd if we want to move forward, what's the next step?
- Tom Ashdown NoneI'll get a proposal over to you by tomorrow with all the terms. You review, ask any questions, and we'll get the order form to you by early next week.
- Anders Thomsen NoneThat works for us.
- Owen Tallis NoneBrilliant. I'll make sure Tom sends that over first thing. Cheers, all.