Lindqvarn Retail / B-Brain – Negotiation
Callcompleted
Lindqvarn Retail: documents · 2026-01-30 15:15
Negotiation of a small expansion at £1,216, co-terminus with the Enterprise contract. Lindqvarn wants it simple and did not push on discount. Mats Eklund said the customer success manager leaving affects his view of the renewal.
What was said
What this says
Current to 11 Oct 26Negotiation of a small expansion at £1,216, co-terminus with the Enterprise contract. Lindqvarn wants it simple and did not push on discount. Mats Eklund said the customer success manager leaving affects his view of the renewal.
What happened: Tom Ashdown and Owen Tallis took the CFO, Karin Sjöberg and the accounts payable lead through the terms of the expansion. The teams want it, but in a smaller scope than first described.
Commercial: The addition ends with the Enterprise contract on 31 May 2026 and renews on 1 Jun 2026. Owen declined a discount, and Mats did not insist. Annika Lund needs a purchase order reference on the invoice and confirmed payment terms are fine.
Customer view: Esther, the customer success contact, left on the day of the call. Mats asked who the new contact is and said it affects his view of the renewal.
Watch: The evidence does not show whether the order form was signed by the 9 Feb 2026 target. No named successor was given on this call.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the order form wording to Mats and Karin early the following week, with the purchase order question flagged for Annika.
- Tom and Owen Tallis to name a new customer success contact before the renewal.
Risks
Current to 9 Oct 26- The customer success contact left on the day of the call and no successor was named, which the CFO said affects his view of the renewal.
- The expansion scope shrank from what was first described, so the addition is small.
Opportunities
Current to 9 Oct 26- A clean co-terminus addition brings the expansion into the single Enterprise renewal conversation on 1 Jun 2026.