Brakkevoort Logistics / B-Brain – Renewal
Callcompleted
Brakkevoort Logistics: documents · 2026-02-23 09:30
Renewal call with Pieter van Dam, Marloes Hendriks and new attendee Wouter Kok. Finance confirmed £44,000 matches the invoices, and Marloes will only agree terms in writing. Pieter wants no extra users but still wants the contract folder connected.
What was said
What this says
Current to 11 Oct 26Renewal call with Pieter van Dam, Marloes Hendriks and new attendee Wouter Kok. Finance confirmed £44,000 matches the invoices, and Marloes will only agree terms in writing. Pieter wants no extra users but still wants the contract folder connected.
What happened: Tom Ashdown walked through the open renewal at £44,000, expected to close on 16 Mar 2026, with the new term starting 1 Apr 2026. Marloes and Wouter confirmed the contract and invoices match and nothing is overdue.
Customer view: Marloes will not discuss changes verbally and described the plan as not an agreement. She wants the order form with the amount, billing schedule and user count.
Commercial: Pieter does not want more users, with forty licensed and about a third used. The call does not show a renewal price beyond the current £44,000.
Watch: the contract folder connector promised last year is still not done, and Daniel Okafor owned the drift. Wouter's question on keeping the invoice reference stays open until Tom checks with finance.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown sends the draft renewal order form and the invoice reference answer to Marloes this week.
- Daniel Okafor sends Pieter and Wouter the connector requirements for the contract folder by the end of the week.
- Marloes Hendriks reviews the draft against the contract and replies in writing.
Risks
Current to 9 Oct 26- The contract folder connector planned last year is still not done and has drifted waiting on customer IT permissions.
- Marloes treats the plan as not an agreement, so signature depends on her written review of the draft.
- If the invoice reference changes, finance will demand a corrected invoice, which could slow payment or signing.
Opportunities
Current to 9 Oct 26- Delivering the contract folder connector would show the brain deepening its roots in the account.
- The customer uses about a third of forty licensed users, so a value case on adoption could support the renewal.