What was said
What this says
Current to 11 Oct 26Negotiation call on 6 Mar 2025. The CFO checked the total, billing schedule and price, accepted no further discount, and would not confirm verbally. Procurement needs the order form before approval; signing was targeted for 21 Mar 2025.
What happened: Marloes Hendriks, the CFO, verified the proposal total and quarterly billing in advance. Owen Tallis said the figure was unchanged and no second discount was available.
Customer view: Marloes accepted the price provided the contract states it exactly, and said she reconciles every invoice. Eva Mulder, procurement, asked whose master agreement applies and wants to see the order form before anything is approved.
Commercial: The signing target was Friday 21 Mar 2025. Marloes signs contracts of this size once procurement has reviewed them, and would respond in writing only.
Watch: Eva's data processing comments were due early the following week. Invoice dates must match the contract dates exactly.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the draft order form and master agreement to Eva Mulder and Marloes Hendriks that week.
- Eva Mulder to send data terms comments early the following week.
- Marloes Hendriks to review and respond in writing ahead of the 21 Mar 2025 target.
Risks
Current to 9 Oct 26- Procurement may raise requirements on data processing terms that slow the order form.
- No verbal commitment was given, so signature depends on written review by the CFO.
Opportunities
Current to 9 Oct 26- A clear dated payment schedule in the order form should make reconciliation a straight match and speed approval.
Transcript
- Tom Ashdown NoneMorning, both. Marloes, Eva, thanks for making the time. Owen's with me as well.
- Owen Tallis NoneGood morning. Thanks for joining.
- Marloes Hendriks NoneGood morning. Before we begin, the figures I have checked. The proposal states fifty-six thousand as the total, including implementation. The billing is quarterly in advance, as agreed with Pieter. Is that your understanding?
- Owen Tallis NoneThat's our understanding, yes. Fifty-six thousand is the total deal value, implementation included. The subscription is billed in advance, and we can do that quarterly.
- Marloes Hendriks NoneAccording to the contract draft, the implementation fee is invoiced separately from the subscription. Is that correct?
- Tom Ashdown NoneYes. The implementation is a fixed fee, invoiced as its own line. The subscription follows on the schedule in the order form. We'll show both clearly so it matches what you check.
- Marloes Hendriks NonePlease do. I do not pay an amount I have not checked.
- Eva Mulder NoneIf I may, from procurement. We have a standard supplier form and our own data processing terms. Do you work under your own master agreement or ours?
- Owen Tallis NoneWe work under our master agreement, with an order form under it. Where you have particular requirements on data processing, we'll look at them. Tom will send you the documents so your legal people can read them.
- Eva Mulder NoneGood. Then I will need to see the order form before anything is approved.
- Tom Ashdown NoneAbsolutely. You'll get a draft this week, Eva.
- Marloes Hendriks NoneOne more point on price. Has the figure moved from the original proposal?
- Owen Tallis NoneNo. It's the same figure as the proposal. I'll be straight with you: we've priced it fairly for the tier and the scope, so I don't have a second discount sitting in my back pocket. What I can offer is clarity and speed on the paperwork.
- Marloes Hendriks NoneThat is acceptable, provided the contract states it exactly.
- Eva Mulder NoneAnd payment terms? Our standard is thirty days from invoice receipt.
- Tom Ashdown NoneThirty-day terms are ours as well, so that's no problem.
- Marloes Hendriks NoneQuarterly in advance, as agreed. Please make sure the invoice dates match the contract dates. I reconcile each one.
- Owen Tallis NoneUnderstood. We'll put the schedule in the order form with dates, so your reconciliation is a straight match. What's the next dated step? Tom, remind me where we are against the close date.
- Tom Ashdown NoneWe're working to Friday 21 March 2025 for a signed order form. Draft goes to Eva and Marloes this week, they come back with comments, and then it's with whoever signs.
- Owen Tallis NoneWho signs on your side?
- Marloes Hendriks NoneI sign supplier contracts of this size, once procurement has reviewed them. I will not confirm anything verbally today. I will review the document and respond in writing.
- Owen Tallis NoneThat's perfectly reasonable. We'd expect nothing less.
- Eva Mulder NoneI will send my comments on the data terms by early next week, so you have time to respond.
- Tom Ashdown NoneBrilliant, thank you. So, to sum up: I send the draft order form and master agreement this week, Eva comes back early next week, and Marloes reviews. Owen and I are available whenever you need us.
- Marloes Hendriks NoneThat is correct. Thank you. Met vriendelijke groet.
- Owen Tallis NoneThanks, both. Goodbye.