CRM connector down, urgent

Ticketclosed

Stainmore Haulage · CRM connector down, urgent

CRM connector stopped loading data on 14 Jul 2025. Connor Webb identified that API credentials had expired on the customer side and escalated to Ewan Pryce for further action.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

CRM connector stopped loading data on 14 Jul 2025. Connor Webb identified that API credentials had expired on the customer side and escalated to Ewan Pryce for further action.

Problem: CRM connector was offline affecting the traffic office team. No data had been received since 10:00 on 14 Jul 2025. Handling: Connor identified the root cause as expired API credentials on the customer side. The issue was escalated to Ewan Pryce, Head of Platform, for resolution coordination. Watch: Root cause identified but customer follow-up not visible in ticket. Verify that credentials were rotated and connector is restored. Monitor for similar credential expiry issues affecting operations.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)146

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Trail

created · Aaron Graham 14 Jul 2025 12:03
Our CRM connector has stopped loading data. No new records since yesterday morning. This is affecting our traffic office and we need it escalated.
Public reply · Connor Webb 14 Jul 2025 14:29
Hi Aaron. I've picked this up. Can you confirm the last time you saw data coming through? I'm checking our logs now.
Public reply · Aaron Graham 15 Jul 2025 09:14
Yesterday around 10:00. Nothing since then. We really need this working today.
Internal note · Connor Webb 15 Jul 2025 14:06
API credentials have expired on the customer side. They need to rotate them. Escalating to Ewan.
Status change · Connor Webb 18 Jul 2025 10:57
Status change · 22 Jul 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help