Contact records not updating

Ticketclosed

Pelton Grange Care · Contact records not updating

Stephanie Lowes reported contact data stopped syncing from CRM in late July. Bethan Lister picked up the ticket and requested specific records to diagnose the stalled sync.

Priority normal

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What happened

What this says

Current to 14 Oct 26

Stephanie Lowes reported contact data stopped syncing from CRM in late July. Bethan Lister picked up the ticket and requested specific records to diagnose the stalled sync.

Problem: Stephanie Lowes reported that contact records had not updated since late last week and the sync appeared to have stalled. Handling: Bethan Lister picked up the ticket and asked Stephanie to provide a specific record and its date to help diagnose the issue. Watch: This is the first of three tickets from Pelton Grange in the quarter, suggesting ongoing reliability concerns around data freshness.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)97

CSAT3

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created · Stephanie Lowes 29 Jul 2026 14:55
Hi, I'm noticing some of our contact records haven't updated since late last week. Looks like the sync might have stalled. Can you check what's happening?
public_reply · Bethan Lister 29 Jul 2026 16:32
Thanks Stephanie. I've picked this up. Just so I've got this right, your contact data stopped updating a few days ago? Let me check our logs on that. Can you try pulling up a specific record and telling me what date it shows? Cheers, Bethan
status_change · Bethan Lister 7 Aug 2026 13:43
status_change · 11 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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