Dashboard visualization issue

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Pelton Grange Care · Dashboard visualization issue

Lindsay's dashboard was showing individual incidents instead of aggregating them by week into a line chart. Bethan began investigating whether this is a limitation or configuration issue.

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What happened

What this says

As at Fri 9 Oct 2026

Lindsay's dashboard was showing individual incidents instead of aggregating them by week into a line chart. Bethan began investigating whether this is a limitation or configuration issue.

Problem: when grouping incidents by week, the dashboard displayed individual incidents rather than aggregating into a line chart. Handling: Bethan initiated troubleshooting to determine whether this was a UI limitation or configuration issue. The extended resolution time suggests this required investigation beyond standard guidance.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryhow_to

Channelemail

First response (min)604

CSAT2

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created · Lindsay Pallister 2 Apr 2026 17:25
Hi, I'm trying to create a dashboard that shows incident trends over time, but I'm hitting some issues with the visualization. Are there any best practices or examples I could look at?
Public reply · Bethan Lister 3 Apr 2026 03:29
Hi Lindsay, thanks for getting in touch. Just so I've got this right, you're building a dashboard with incident data over time and something isn't working as expected. Can you tell me what you're seeing? I can take a look and work through this with you. Speak soon, Bethan
Public reply · Lindsay Pallister 3 Apr 2026 10:08
Thanks Bethan, yes that's the issue. When I try to group incidents by week, the dates aren't aggregating properly. I'd expected a line chart but it's showing individual incidents instead. Let me know if there's a workaround or if this is a known limitation.
Status change · Bethan Lister 30 Apr 2026 17:36
Status change · 4 May 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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