Connector sync

Ticketclosed

Tarnbeck Insurance Brokers · Connector sync

Abbie reported that the calls connector had not synced new data for over 24 hours. Olivia and Samir identified a timeout in the call recorder API and retried the job.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Abbie reported that the calls connector had not synced new data for over 24 hours. Olivia and Samir identified a timeout in the call recorder API and retried the job.

Problem: Abbie Gaskarth reported that the calls connector was frozen and had not synced new data since yesterday morning, despite her call recorder integration working normally.

Handling: Olivia investigated the sync logs and identified an API timeout. Samir Haddad confirmed the root cause was the API returning a slowdown on one request. The job was retried.

Watch: Data freshness risk; the connector stalled for at least 24 hours. An internal note flagged a need for more graceful retry logic in future API timeouts. Monitor for recurrence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)408

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Trail

created · Abbie Gaskarth 27 Mar 2026 17:13
Hi, I've noticed the calls connector hasn't synced any new data since yesterday morning. The records seem frozen. I checked our call recorder integration and it looks fine on that end. Any ideas what might be blocking it? Cheers, Abbie
Public reply · Olivia Grant 28 Mar 2026 00:01
Hi Abbie, Thanks for reporting. I'm looking into the sync logs now. Let me investigate further and I'll update you as soon as I have more information. Olivia
Internal note · Olivia Grant 28 Mar 2026 11:11
Found the issue: timeout in the call recorder API. Root cause is the API returned a slowdown on one request. Retried the job; should sync now. On us to retry more gracefully.
Status change · Olivia Grant 1 Apr 2026 16:00
Status change · 5 Apr 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help