Invoice query

Ticketclosed

Tarnbeck Insurance Brokers · Invoice query

Abbie questioned an invoice amount, saying it differed from sign-up discussion. Olivia offered to verify charges and check for any discounts or add-ons that might explain the difference.

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What happened

What this says

As at Fri 9 Oct 2026

Abbie questioned an invoice amount, saying it differed from sign-up discussion. Olivia offered to verify charges and check for any discounts or add-ons that might explain the difference.

Problem: Abbie Gaskarth reported that her first invoice amount looked different from what was agreed at sign-up, raising concern about pricing accuracy or change.

Handling: Olivia Grant offered to verify the invoice amount and identify any discounts or add-ons that might account for the difference, promising to clarify charges.

Watch: The ticket closed without evidence of resolution. Check whether the discrepancy was a billing error or a mismatch between customer expectations and the executed order form. Customers questioning prices at first invoice can become renewal risks if the issue is not clarified.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelemail

First response (min)686

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created · Abbie Gaskarth 26 Sep 2025 13:02
I've received an invoice for our subscription but the amount looks different from what we discussed at sign-up. Can you check that the pricing is correct?
Public reply · Olivia Grant 27 Sep 2025 00:28
I can help with that. Can you send over a copy of the invoice or let me know the amount so I can check it against our records? There might be a discount or an add-on that's changed things. Once I've had a look, I can clarify the charges with you. Thanks, Olivia
Status change · Olivia Grant 16 Oct 2025 15:48
Status change · 20 Oct 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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