CRM sync stopped loading

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Marsden Vale Recruitment · CRM sync stopped loading

CRM connector idle for three days, no new records loading. Manual sync attempted but unsuccessful. Took 15 days from creation to resolution.

Priority normal

made from

What happened

What this says

Current to 13 Oct 26

CRM connector idle for three days, no new records loading. Manual sync attempted but unsuccessful. Took 15 days from creation to resolution.

Problem: CRM connector stopped pulling new records and remained idle for three days before customer reported it, blocking contacts and deals updates.

Handling: Bethan suggested manual sync button to force refresh. Shannon tried this but confirmed records still not loading. Extended 15-day resolution window suggests connector issue required deeper investigation or debugging.

Watch: Connector failure is high-priority data-freshness risk. Brain went stale for this customer's primary CRM source.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)315

CSAT3

Helpdeskmade from

Trail

created · Shannon Lockwood 22 Apr 2025 10:59
The brain stopped pulling new records from our CRM system three days ago. I checked the connector status and it's showing 'idle', no new contacts or deals have come through since Tuesday. What should I do to get it running again?
public_reply · Bethan Lister 22 Apr 2025 16:14
Hi Shannon, can you try that and tell me what you see? First step is to go to the connectors page, find your CRM connector, and hit the manual sync button. That'll force a full refresh. Let me know if records start loading again. Thanks, Bethan
public_reply · Shannon Lockwood 23 Apr 2025 09:30
I've tried the manual sync but it's still not picking up new records. The last successful pull was definitely three days ago.
status_change · Bethan Lister 7 May 2025 17:05
status_change · 11 May 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help