New user can't log in

Ticketclosed

Marsden Vale Recruitment · New user can't log in

New user unable to log in with access denied error. Connor identified user needed activation in admin panel before first login. Solved same day.

Priority urgent

made from

What happened

What this says

Current to 13 Oct 26

New user unable to log in with access denied error. Connor identified user needed activation in admin panel before first login. Solved same day.

Problem: New user added via admin panel could not log in despite correct credentials.

Handling: Connor Webb identified that new users require explicit activation before first login and provided step-by-step instructions. Shannon had already verified the email address in the system, showing good troubleshooting.

Watch: Standard onboarding workflow. Quick resolution (53 minutes first response) indicates customer familiarity with admin panel.

AI · claude-haiku-4-5-20251001 · 13 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)53

CSAT5

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Trail

status_change · Connor Webb 20 Mar 2025 10:00
public_reply · Shannon Lockwood 20 Mar 2025 12:44
Just confirming I've already checked, their email address is definitely in the user list and is spelled correctly.
created · Shannon Lockwood 20 Mar 2025 15:43
I've just set up a new team member and added them to the brain through the admin panel, but they're saying they can't log in, they get 'access denied' after entering their credentials. Their email is in the system. What's the issue?
public_reply · Connor Webb 20 Mar 2025 16:36
Hi Shannon, The user will need to be activated before their first login. Go to the admin panel, find their name in the pending users list, and click the activate button. That should clear the access error. Thanks, Connor
status_change · 24 Mar 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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