Adding new users with SSO

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Pellegrin Hart Benefits · Adding new users with SSO

Allison Pereira requested provisioning of twelve new users with SSO for a client service team before open enrolment; Bethan Lister confirmed Growth tier capacity and offered standard login with SCIM as alternative.

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What happened

What this says

As at Fri 9 Oct 2026

Problem: Allison Pereira needed to provision twelve new users for a client service team with SSO before open enrolment begins. Handling: Bethan Lister confirmed the users fit within Growth tier's 40-user capacity, clarified that SSO is an Enterprise feature, and offered to provision them with standard login and SCIM user management instead. Watch: First response was 397 minutes, exceeding the Growth tier SLA of 1 business hour. Twelve new users and SSO request signal interest in upgrading to Enterprise.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelchat

First response (min)397

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created · Allison Pereira 23 Sep 2026 08:27
We're adding twelve new users to the brain for a new client service team. Can you provision them with SSO? We need them ready before open enrolment. What's the timeline and process?
Public reply · Bethan Lister 23 Sep 2026 15:04
Hi Allison, I've picked this up. Good news: your Growth tier supports 40 users, so adding twelve more is no problem. SSO is an Enterprise feature, but I can get them set up with standard login and SCIM, which gives you the user management features you need. I'll provision them today. Send me the email addresses? Thanks, Bethan
Status change · Bethan Lister 28 Sep 2026 12:14
Status change · 2 Oct 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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