Dashboard queries running slowly

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Kaltenbrunn Medizintechnik · Dashboard queries running slowly

Christina reported dashboard load times exceeding 30 seconds with multiple tabs open, especially on wide date ranges. First response 418 minutes. Resolved with user guidance: close unused tabs and narrow date range filters. Customer satisfied.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Christina reported dashboard load times exceeding 30 seconds with multiple tabs open, especially on wide date ranges. First response 418 minutes. Resolved with user guidance: close unused tabs and narrow date range filters. Customer satisfied.

Problem: Several dashboards running very slowly, particularly when multiple tabs were open or date range filters were wide.

Handling: Olivia Grant suggested performance tuning steps: close unused dashboard tabs and reduce date range filtering. Christina tested the recommendations and reported significant improvement in load times.

Resolution: Performance issue stemmed from user configuration, not platform. Customer implemented best practices and issue resolved. This is healthy support interaction showing user adoption.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelweb

First response (min)418

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Trail

created · Christina Möller 10 Sep 2026 13:28
Some of the dashboards are running very slowly when I try to view them. The pages are taking a long time to load, especially when I have multiple dashboard tabs open. Is there something we can do to speed this up?
Public reply · Olivia Grant 10 Sep 2026 20:26
Hi Christina, the slower load time might be because you're running several complex queries at once. A few things to try: close any dashboard tabs you're not actively using, and check whether you're filtering on a large date range, narrowing that can help. Let me know if that improves the speed.
Public reply · Christina Möller 11 Sep 2026 15:57
I have reduced the number of dashboard tabs and changed the date range to just this month. The performance is much better now, the dashboards are loading quickly. Thank you for the advice. That was the issue.
Status change · Olivia Grant 14 Sep 2026 12:46
Status change · 18 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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