How to filter devices by hospital

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Kaltenbrunn Medizintechnik · How to filter devices by hospital

Jana Fischer asked how to filter devices by hospital in the brain but could not locate the feature. Kate Ormerod provided step-by-step instructions; customer found filter and confirmed it worked.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Jana Fischer asked how to filter devices by hospital in the brain but could not locate the feature. Kate Ormerod provided step-by-step instructions; customer found filter and confirmed it worked.

Problem: Jana Fischer struggled to find how to filter devices by hospital location despite the feature being available.

Handling: Kate Ormerod explained the path to the feature in clear steps. Customer found it immediately and confirmed the solution worked.

Watch: None apparent. Standard support engagement with positive outcome.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelweb

First response (min)169

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created · Jana Fischer 5 Jun 2026 13:30
Hi, I'm trying to filter the devices by hospital location in the brain, but I'm not finding the right option. I've tried looking in the filters section but can't see how to narrow down to a specific hospital. Can you walk me through how to do this?
Public reply · Kate Ormerod 5 Jun 2026 16:19
Hi Jana, to filter devices by hospital, go to the Devices page and click the 'Add Filter' button. Select 'Hospital Location' from the dropdown, then choose your hospital from the list. You can also save this as a custom view for next time if you want.
Public reply · Jana Fischer 9 Jun 2026 11:56
Perfect, I found it. The Filter button was there but I wasn't looking in the right place. Now I can see all the devices for each hospital separately. Thank you for the help.
Status change · Kate Ormerod 17 Jun 2026 13:41
Status change · 21 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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