Report export formatting issue

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Ardenmore Pension Administration · Report export formatting issue

Report PDF export has broken formatting with overlapping columns and cut-off text. Bethan diagnosed a bug in column width calculation; engineering is working on a fix.

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As at Fri 9 Oct 2026

Report PDF export has broken formatting with overlapping columns and cut-off text. Bethan diagnosed a bug in column width calculation; engineering is working on a fix.

Problem: PDF exports of reports show unreadable tables due to overlapping columns and truncated text, affecting trustee communications. Handling: Harjit provided an example PDF; Bethan reproduced the problem and identified a bug in how column widths are calculated. Engineering team has a fix in progress.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

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First response (min)771

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created · Harjit Bains 19 Jul 2024 10:28
Hi, when I export a report to PDF, the formatting is broken. Some of the table columns are overlapping and text is being cut off. I need to send this to trustees next week and it needs to look professional. Can you sort this quickly?
Public reply · Bethan Lister 19 Jul 2024 23:19
Hi Harjit, I've picked this up. Can you send me a copy of the PDF that's showing the problem? That way I can see exactly what's happening and work out what's gone wrong. Thanks, Bethan
Public reply · Harjit Bains 22 Jul 2024 10:31
Hi Bethan, I've attached the PDF, you'll see the table is unreadable because the columns are too close together and overlapping. This is affecting my client reports. I need this fixed before Thursday when the trustees meet. Thanks.
Internal note · Bethan Lister 24 Jul 2024 11:09
Investigated PDF export. Bug in the column width calculation, it's not accounting for longer cell values. Arjun has a fix in progress.
Public reply · Bethan Lister 24 Jul 2024 14:04
Harjit, we've found the issue, it's a bug in how we calculate column widths for PDF export. Our engineering team is working on a fix. I'll update you as soon as it's ready. Thanks, Bethan
Status change · Bethan Lister 1 Aug 2024 10:28
Status change · 5 Aug 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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