User access for new team member

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Hartside Student Living · User access for new team member

Bethany Cole requested access for a new team member joining the university partnerships team on 14 Aug 2026. Olivia Grant confirmed headroom within the Growth tier limit and set up immediate access.

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What happened

What this says

As at Fri 9 Oct 2026

Bethany Cole requested access for a new team member joining the university partnerships team on 14 Aug 2026. Olivia Grant confirmed headroom within the Growth tier limit and set up immediate access.

Request: Bethany asked whether adding a new team member would exceed Hartside's user limit on the Growth tier.

Handling: Olivia Grant responded at 16:20 on 14 Aug 2026 (102 minutes), confirming that the Growth tier included adequate headroom and offering immediate onboarding with full access to university data upon receipt of the new member's email.

Watch: The ticket resolved smoothly with no upgrade needed; it shows healthy team growth within the existing tier and a straightforward provisioning process.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryaccess_permissions

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First response (min)102

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Public reply · Bethany Cole 14 Aug 2026 09:21
Quick question, if we're at our 40-user limit on Growth, what are my options for adding another person to the team?
created · Bethany Cole 14 Aug 2026 14:38
Hi, I need to add a new team member to the brain. She's joining the university partnerships team next week and will be managing the nomination agreements and partner communications. She needs access to all our university data. We're currently using 40 licensed users on Growth, so I wanted to check if we have capacity or if I need to upgrade. Best, Bethany
Public reply · Olivia Grant 14 Aug 2026 16:20
Hi Bethany, Good news, Growth includes 40 users, so you have plenty of room. I can get your new team member onboarded right away. Just send me her email address and I'll get her set up with full access to your university data. Olivia
Status change · Olivia Grant 19 Aug 2026 11:00
Status change · 23 Aug 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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