Connector sync issue

Ticketclosed

Kenmure Business Telecom · Connector sync issue

Circuit data connector stopped syncing after routine API key rotation; Kate identified connector needed credential update, Alan reapplied and sync resumed.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Circuit data connector stopped syncing after routine API key rotation; Kate identified connector needed credential update, Alan reapplied and sync resumed.

Problem: Connector stopped pulling records after customer rotated API keys in routine security refresh. Handling: Kate asked customer to check credentials, identified connector needed updated key in settings, Alan applied fix and confirmed sync running normally. Watch: First response delayed by 319 minutes. Root cause was clear once customer confirmed recent key rotation. Standard connector maintenance.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)319

Helpdeskmade from

Trail

created · Alan Rennie 17 Jul 2026 14:07
The circuit data connector has stopped pulling fresh records. The last successful sync was yesterday evening, but nothing since then. We haven't made any changes on our end. Can you look into it?
Public reply · Kate Ormerod 17 Jul 2026 19:26
Just so I've got this right, the connector last loaded records yesterday evening and hasn't synced since. Can you check whether the credentials are still valid on your side? Thanks, Kate
Public reply · Alan Rennie 20 Jul 2026 14:03
Credentials look fine to us. The API keys were rotated recently as part of a routine security refresh, but they should all be active.
Public reply · Kate Ormerod 22 Jul 2026 15:47
Thanks for confirming. I've checked the connector logs on our end, the issue is that your API key hasn't been updated in the brain. Can you re-enter it in the connector settings? That should get the sync running again. Thanks, Kate
Public reply · Alan Rennie 23 Jul 2026 09:56
Done. I've updated the key and the connector is now pulling records normally.
Status change · Kate Ormerod 14 Aug 2026 16:07
Status change · 18 Aug 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help