Salesforce connector not syncing
Ticketclosed
Ashwell Mercer Interiors · Salesforce connector not syncing
Jamal reported the Salesforce connector stopped syncing new data. Bethan guided him through diagnostics. Jamal discovered and fixed the issue: the BG-Demo connected app permissions had been reset, and he re-approved the integration.
What happened
What this says
As at Fri 9 Oct 2026Jamal reported the Salesforce connector stopped syncing new data. Bethan guided him through diagnostics. Jamal discovered and fixed the issue: the BG-Demo connected app permissions had been reset, and he re-approved the integration.
Problem: Salesforce connector had not synced new records for several days, affecting project tracking. Handling: Bethan asked about recent Salesforce changes, then guided Jamal to check Connected Apps permissions. Jamal found the BG-Demo app had been reset and re-approved it, and sync resumed. Watch: Silent permission resets can interrupt data flow without warnings.
Details
Updated 9 Oct 26Trail
created · Jamal Edwards 14 Apr 2026 16:59Hi, our Salesforce connector has stopped pulling new data. The last records indexed were from a few days ago, and nothing has come through since. We rely on these updates for our project tracking. Can you take a look?- Public reply · Bethan Lister 15 Apr 2026 02:46Hi Jamal, Thanks for reporting this. Just so I've got this right: your Salesforce connector has stopped syncing new records, and the last update was a few days ago? Have you made any recent changes to your Salesforce org: new fields, renamed objects, anything like that? That's often what causes a sync to break.
- Public reply · Jamal Edwards 15 Apr 2026 10:04Not that I'm aware of. We haven't changed anything on the Salesforce side. Is there something we should be checking?
- Public reply · Bethan Lister 16 Apr 2026 16:02Can you check a couple of things for me? First, log in to your Salesforce account and check the Connected Apps section, look for the BG-Demo app and check that it still has permission to access your data. Second, can you go into your brain and check the Salesforce connector status page, does it show any error messages?
- Public reply · Jamal Edwards 20 Apr 2026 13:28Found it! The connected app permissions had been reset. I've re-approved the BG-Demo integration and the sync is running now. Data's starting to come through again.
- Status change · 3 May 2026 23:59