Access permissions issue for new team members
Ticketclosed
Ashwell Mercer Interiors · Access permissions issue for new team members
Sunil Kapoor reported that two newly added users could not see data in their assigned team dashboards, though login worked. Connor Webb fixed an incomplete permissions sync; the customer discovered a secondary cost centre filtering issue.
What happened
What this says
As at Fri 9 Oct 2026Sunil Kapoor reported that two newly added users could not see data in their assigned team dashboards, though login worked. Connor Webb fixed an incomplete permissions sync; the customer discovered a secondary cost centre filtering issue.
Problem: New users could log in but saw empty dashboards across assigned teams. Handling: Connor identified incomplete permissions sync and re-ran it; one user's dashboards then populated. The second user still saw empty data, which the customer resolved by adding the user to the finance connector's cost centre filter. Shared responsibility issue. Watch: New user onboarding can be complex when permissions depend on multiple system configurations; clearer guidance on dependency chains could help.
Details
Updated 9 Oct 26Trail
created · Sunil Kapoor 16 Jul 2025 16:32We've just added access for a couple of new team members to the brain, but their dashboards are coming back empty. They can log in fine, but they see no data at all across their assigned teams. We've confirmed in the system that they're assigned to the right teams and should have full access. Is this a permissions sync issue, or is there something else we need to do to get their dashboards populating?- Public reply · Connor Webb 16 Jul 2025 21:35Thanks for reporting this. Just to confirm, are both users seeing empty dashboards across all their assigned teams, or is it specific to certain dashboards? And when did they first log in to the brain?
- Public reply · Connor Webb 18 Jul 2025 13:07I've looked into this. The issue was that the permissions sync was incomplete for those two new users. I've re-run the sync and their access should now include all the dashboards and connectors you've assigned them to. Can you ask them to log out and back in, and let me know if they can see their data?
- Public reply · Sunil Kapoor 18 Jul 2025 14:21Thanks Connor. One of them can now see the data fine. Dashboards are populating correctly. The other one still shows empty dashboards though. Which project code would they be assigned to? I'll double-check the permission mapping on our end.
- Public reply · Sunil Kapoor 18 Jul 2025 15:46Actually, we found it. The second user was assigned to a different cost centre than the first, and our finance connector was filtering by cost centre. Once we added their cost centre to the connector, their dashboards populated. It looks like you've already fixed the sync issue though. We're all set. Cheers, Sunil
- Status change · 22 Jul 2025 23:59