New user access request
Ticketclosed
Ashwell Mercer Interiors · New user access request
Jamal Edwards requested access for a new team member starting Monday. Connor Webb handled the request efficiently and Jamal expressed strong satisfaction with the speed and prioritisation.
What happened
What this says
As at Fri 9 Oct 2026Jamal Edwards requested access for a new team member starting Monday. Connor Webb handled the request efficiently and Jamal expressed strong satisfaction with the speed and prioritisation.
Problem: Need to provision a new user before their start date with tight deadline. Handling: Connor responded quickly, requested necessary details, and the account was set up. Jamal's follow-up message expressed strong appreciation for prioritisation and speed. Watch: This is a positive engagement; the customer values quick turnaround on user requests and may need more user seats as teams expand.
Details
Updated 9 Oct 26Trail
created · Jamal Edwards 23 Apr 2025 16:55I need to get a new member of our projects team set up on the brain. They're due to start next week and will need full access to project, client and variation data so they can hit the ground running. Can you sort them out with an account? It's fairly urgent as we've got some tight deadlines coming up.- Public reply · Connor Webb 23 Apr 2025 19:38Hi Jamal, no problem at all. To get them set up I'll need their email address and full name, along with the job title and which team they'll be joining. Once I have those details I can provision the account straightaway and they can log in via SSO. Send those over and I'll get moving on it right away.
- Public reply · Jamal Edwards 24 Apr 2025 12:01Thanks for the quick turnaround, Connor. I'll get the details to you this afternoon: they're starting Monday so it's quite urgent. Really appreciate you prioritising this and getting it done quickly. You've been a huge help.
- Status change · 12 May 2025 23:59