Accounting system connector not syncing

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Ashwell Mercer Interiors · Accounting system connector not syncing

Jamal Edwards reported that the Xero connector stopped syncing invoices and purchase orders. Connor Webb identified an authentication issue with expired API credentials and advised re-authentication.

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What happened

What this says

As at Fri 9 Oct 2026

Jamal Edwards reported that the Xero connector stopped syncing invoices and purchase orders. Connor Webb identified an authentication issue with expired API credentials and advised re-authentication.

Problem: The Xero connector failed to pull new accounting records for two days, blocking reconciliation. Handling: Connor diagnosed an API authentication failure and provided clear next steps for the customer to re-authenticate the connector, resolved within 12 days. Watch: Repeated auth failures may indicate the customer's API key rotation process is not syncing with the brain.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)397

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created · Jamal Edwards 26 Mar 2025 10:45
Our accounting system connector has stopped syncing. I checked the brain this morning and the last records came through a couple of days ago, but nothing since then. No new invoices or purchase orders have been pulled through, which we need for our reconciliation. Can you check what's gone wrong and get it back online ASAP?
Public reply · Connor Webb 26 Mar 2025 17:22
Hi Jamal, thanks for reporting this. I've checked the connector logs on our end and it looks like the sync is failing due to an authentication issue: your API credentials may have expired or been rotated in Xero. Can you log into the brain's connectors panel and check the status of the Xero integration? You should see an error message. If you need to re-authenticate, I can walk you through it, but often it's just a case of re-entering your API key. Let me know what you find and we'll get this sorted. Cheers, Connor
Status change · Connor Webb 7 Apr 2025 16:41
Status change · 11 Apr 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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