User unable to see data after login

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Brimscombe Energy · User unable to see data after login

New collections team member can authenticate and log in but sees no permission errors for all datasets. Olivia diagnoses as role sync delay.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

New collections team member can authenticate and log in but sees no permission errors for all datasets. Olivia diagnoses as role sync delay.

Problem: New user authenticates successfully but cannot access any data; all datasets show as restricted.

Handling: Olivia diagnoses this as a typical role sync delay and offers two solutions: either wait for the next sync cycle every few hours, or she can manually assign the role via the admin panel if Lee provides the user's email and team access needs.

Watch: First response of 14 hours is slow for a user access issue. Verify that the user now has working data access and clarify whether manual assignment or sync resolution was used.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)843

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Trail

created · Lee Hathaway 9 Apr 2025 08:09
We're onboarding a new member to the collections team and we've set them up with an email and password, but they can't see any of the data. They can log in fine and authenticate, but once they're in the system everything shows as "no permission". Is this something we need to configure on our side, or something you handle in the brain?
Public reply · Olivia Grant 9 Apr 2025 22:12
Hi Lee, thanks for getting in touch. Just so I've got this right: they can authenticate and see the login page, but all the datasets show as restricted once they're in? That usually means the role assignment hasn't synced yet. Check that they're added to the right Snowflake role or SSO group on your end; we check those every few hours, so they should see the data once we sync. If you'd rather not touch the role side yourself, I can add them in the brain's admin panel instead. I'll just need their email address and which teams they should access. Let me know what works best. Thanks, Olivia
Status change · Olivia Grant 2 May 2025 14:42
Status change · 6 May 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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