Display issue with dashboard chart refresh

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Harcastle Environmental · Display issue with dashboard chart refresh

When Imran filtered the dashboard by date range, the chart data updated but the legend still showed the previous selection. Olivia found a timing issue between the chart refresh and legend update, scheduled for the next build.

Priority low

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What happened

What this says

Current to 14 Oct 26

When Imran filtered the dashboard by date range, the chart data updated but the legend still showed the previous selection. Olivia found a timing issue between the chart refresh and legend update, scheduled for the next build.

Problem: The dashboard legend was not refreshing in sync with chart data when filters were applied. Handling: Olivia reproduced the issue and identified a timing bug where the chart refresh and legend update were happening in separate calls with a delay between them. Watch: Low-priority cosmetic bug with fast turnaround to fix; no recurring tickets of this type from the customer; normal support outcome.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)280

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created · Imran Hussain 23 Sep 2025 09:06
I've noticed that when I use the dashboard filters, the charts don't always refresh immediately. If I change the date range and click apply, the data updates after a few seconds, but sometimes the legend still shows the previous selection. I've tested this a couple of times and it's consistent.
public_reply · Olivia Grant 23 Sep 2025 13:46
Thanks for reporting this. I can see how that would be confusing. Can you tell me which filters you're using when you see this? Is it the date range, the team filter, or both?
public_reply · Imran Hussain 24 Sep 2025 13:20
I've only tested with the date range so far. Always happens when I change from the default view to a custom range.
public_reply · Olivia Grant 26 Sep 2025 10:30
Thanks for that detail. I've found the issue, the chart refresh is queuing but the legend update is happening in a separate call. There's a timing issue there. We'll get this fixed and release it with the next build, should be out within a week or so.
public_reply · Imran Hussain 26 Sep 2025 11:10
Sounds good. I'll test it when it's live. Cheers, Imran.
status_change · Olivia Grant 26 Sep 2025 12:54
status_change · 30 Sep 2025 23:59

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