Display issue with dashboard chart refresh

Ticketclosed

Harcastle Environmental · Display issue with dashboard chart refresh

When Imran filtered the dashboard by date range, the chart data updated but the legend still showed the previous selection. Olivia found a timing issue between the chart refresh and legend update, scheduled for the next build.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

When Imran filtered the dashboard by date range, the chart data updated but the legend still showed the previous selection. Olivia found a timing issue between the chart refresh and legend update, scheduled for the next build.

Problem: The dashboard legend was not refreshing in sync with chart data when filters were applied. Handling: Olivia reproduced the issue and identified a timing bug where the chart refresh and legend update were happening in separate calls with a delay between them. Watch: Low-priority cosmetic bug with fast turnaround to fix; no recurring tickets of this type from the customer; normal support outcome.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)280

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created · Imran Hussain 23 Sep 2025 09:06
I've noticed that when I use the dashboard filters, the charts don't always refresh immediately. If I change the date range and click apply, the data updates after a few seconds, but sometimes the legend still shows the previous selection. I've tested this a couple of times and it's consistent.
Public reply · Olivia Grant 23 Sep 2025 13:46
Thanks for reporting this. I can see how that would be confusing. Can you tell me which filters you're using when you see this? Is it the date range, the team filter, or both?
Public reply · Imran Hussain 24 Sep 2025 13:20
I've only tested with the date range so far. Always happens when I change from the default view to a custom range.
Public reply · Olivia Grant 26 Sep 2025 10:30
Thanks for that detail. I've found the issue, the chart refresh is queuing but the legend update is happening in a separate call. There's a timing issue there. We'll get this fixed and release it with the next build, should be out within a week or so.
Public reply · Imran Hussain 26 Sep 2025 11:10
Sounds good. I'll test it when it's live. Cheers, Imran.
Status change · Olivia Grant 26 Sep 2025 12:54
Status change · 30 Sep 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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