Pause leasing system connector for platform migration

Ticketclosed

Carnmoor Fleet Leasing · Pause leasing system connector for platform migration

Kofi Asamoah requested to pause the leasing connector while the customer migrates to a new leasing platform. Kofi paused it himself from the admin panel. Bethan Lister confirmed and offered to reactivate once migration completes.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Kofi Asamoah requested to pause the leasing connector while the customer migrates to a new leasing platform. Kofi paused it himself from the admin panel. Bethan Lister confirmed and offered to reactivate once migration completes.

Problem: The customer is decommissioning their old leasing system and migrating to a new platform. They needed to pause the connector to avoid syncing stale or incomplete data during the transition.

Handling: Kofi initially asked for help pausing the connector but then reported he had already done it himself from the admin panel. Bethan confirmed the pause and committed to reactivating on request once the new system is live.

Watch: No issues. This is planned maintenance handled smoothly.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)397

Helpdeskmade from

Trail

created · Kofi Asamoah 7 Jul 2026 08:24
Hi, we're about to start migrating the leasing system data to a new platform over the next few days. The old system is being decommissioned, so we need to pause the leasing system connector to avoid syncing stale or incomplete data during the transition. I'll be managing the migration on our end, but I wanted to flag it with you so the team knows why the leasing data will stop updating temporarily. Can you help me pause the connector, or can I do it myself from the admin settings? I'll let you know exactly when we're ready to reactivate it. Cheers, Kofi
Public reply · Kofi Asamoah 7 Jul 2026 11:15
Actually, I've checked the admin panel and I can handle the pause myself. I've just done it now. I'll get back to you once the migration is complete and we're ready to reconnect. Cheers, Kofi
Public reply · Bethan Lister 7 Jul 2026 15:01
Thanks, Kofi. That's helpful. Once your migration is done and the new system is running, just give me a shout and I'll reactivate the connector on this end. No rush. Good luck with the project. Thanks, Bethan
Status change · Bethan Lister 10 Jul 2026 17:13
Status change · 14 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help