Incomplete customer record data

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Coorabell Logistics · Incomplete customer record data

Lachlan reported that about half the synced customer records were missing phone numbers and addresses despite source data being complete. Bethan troubleshot field mapping; resolved 12 Jun 2026.

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What happened

What this says

As at Fri 9 Oct 2026

Lachlan reported that about half the synced customer records were missing phone numbers and addresses despite source data being complete. Bethan troubleshot field mapping; resolved 12 Jun 2026.

Problem: Customer database sync excluded contact fields (phone, address) for about half of records despite source data being complete, reducing record quality. Handling: Bethan guided troubleshooting; Lachlan confirmed mapping was correct, pointing to a deeper sync issue. Watch: Field loss during sync suggests connector or system compatibility problem needing technical review.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)212

CSAT5

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created · Lachlan Nguyen 15 May 2026 08:18
We've synced our customer database but some records only have partial information. The phone numbers and addresses are missing for about half our accounts. Can you help troubleshoot?
Public reply · Bethan Lister 15 May 2026 11:50
Hi Lachlan, thanks for flagging this. Just so I've got this right: the customer contact data isn't coming through from your source. Can you check that the fields are mapped correctly in your connector settings? Try that and tell me what you see. Thanks, Bethan
Public reply · Lachlan Nguyen 19 May 2026 16:48
Checked the mapping, it looks correct on our end. The source data has all the fields populated. Not sure what's happening in the sync.
Status change · Bethan Lister 12 Jun 2026 11:59
Status change · 16 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help