How to search the brain

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Bayard Lane Payments: documents · How to search the brain

Customer learned how to use search filters across multiple platforms to find all tickets for a specific customer. Successful resolution with clear guidance and positive feedback.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Customer learned how to use search filters across multiple platforms to find all tickets for a specific customer. Successful resolution with clear guidance and positive feedback.

Problem: Monique Fairley (Head of Merchant Success) needed guidance on querying tickets across multiple platforms for a specific customer.

Handling: Bethan Lister provided clear step-by-step guidance on using the search box with filters and platform selection. Customer confirmed successful execution within 48 hours.

Watch: Positive outcome demonstrates effective support and customer confidence in the platform's search capabilities.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelemail

First response (min)479

CSAT5

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Trail

created · Monique Fairley 12 May 2026 08:59
Hi, I'm trying to search for all tickets from a specific customer across all our platforms. I can see the search box on the dashboard but I'm not sure how to build a query for what I need. Can you show me how?
public_reply · Bethan Lister 12 May 2026 16:58
Hi Monique, great question. To search across platforms, you'll want to use the brain's search with filters. Here's how: click on the search box, enter the customer name, then click the filters dropdown and select the platforms you want to search. You can narrow it down to tickets only if you'd like. Try that and tell me what you see. Thanks, Bethan
public_reply · Monique Fairley 13 May 2026 16:29
Perfect, that worked! I found all the tickets for that customer across both platforms. Really helpful. Thanks for the quick reply.
status_change · Bethan Lister 20 May 2026 10:44
status_change · 24 May 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help