Slow dashboard loading

Ticketclosed

Ellerby Dental Group: documents · Slow dashboard loading

Megan reported slow dashboard loading for multi-chart views; Bethan identified simultaneous chart loading as the cause and optimised the dashboards.

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What happened

What this says

Current to 11 Oct 26

Megan reported slow dashboard loading for multi-chart views; Bethan identified simultaneous chart loading as the cause and optimised the dashboards.

Problem: Dashboards were loading slowly, particularly those with many charts, reducing usability. Handling: Bethan investigated load patterns and found too many charts loading simultaneously. She optimised the dashboards directly, solving the issue within 11 days. Watch: Active dashboard use suggests readiness for Growth tier capabilities or performance add-ons.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelweb

First response (min)313

CSAT5

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Trail

internal_note · Bethan Lister 15 Jun 2026 16:19
Dashboard performance slow on Ellerby account, investigating load patterns on multi-chart dashboards.
created · Megan Statham 15 Jun 2026 16:49
Dashboards are taking a long time to load. Some are very slow, especially ones with a lot of charts. Can something be done to speed them up?
public_reply · Bethan Lister 15 Jun 2026 22:02
I've looked at your dashboards and found that a couple are loading too many charts simultaneously. I'm going to optimise them now, which should speed things up significantly. Thanks, Bethan
status_change · Bethan Lister 26 Jun 2026 16:43
status_change · 30 Jun 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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