Supplier connector sync stopped

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Ellerby Dental Group: documents · Supplier connector sync stopped

Rebecca reported supplier ticketing connector stopped pulling new records. Bethan identified connector logs showed it failed 24 hours earlier, likely due to expired API credentials.

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What happened

What this says

Current to 11 Oct 26

Rebecca reported supplier ticketing connector stopped pulling new records. Bethan identified connector logs showed it failed 24 hours earlier, likely due to expired API credentials.

Problem: Connector went silent without alert, stopping data sync from supplier ticketing system. Root cause likely API credential expiry or permissions change.

Handling: Bethan checked logs, saw connector stopped loading, advised Rebecca to verify API key validity. Long first response time (869 minutes). Connector issues are silent data freshness problems.

Watch: Silent connector failures mean stale data spreading without customer awareness.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)869

CSAT4

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created · Rebecca Oakes 23 Sep 2025 12:34
Our supplier ticket connector seems to have stopped syncing. We're not seeing new tickets from our ticketing system. Can you check what's happening?
public_reply · Bethan Lister 24 Sep 2025 03:03
I've checked the connector logs and it stopped loading about 24 hours ago. This usually happens when there's been a change to your API credentials or permissions. Can you check that your API key is still valid and hasn't expired? Let me know what you find. Thanks, Bethan
status_change · Bethan Lister 21 Oct 2025 13:02
status_change · 25 Oct 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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