Duplicate records in account data

Ticketclosed

Linthorpe Trade Supplies: documents · Duplicate records in account data

Liam Corner reported duplicate account records with different invoice history. Connor Webb traced duplicates to source CRM data migration issue. Opened 17 Oct 2025, solved 31 Oct 2025.

Priority normal

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What happened

What this says

Current to 12 Oct 26

Liam Corner reported duplicate account records with different invoice history. Connor Webb traced duplicates to source CRM data migration issue. Opened 17 Oct 2025, solved 31 Oct 2025.

Problem: Liam identified accounts appearing twice in the brain with different data, including different invoice records, blocking accurate account queries.

Handling: Connor Webb worked with Liam to identify an example. Internal investigation traced duplicates to the source CRM system which had incomplete data migration cleanup. BB-Demo scheduled re-sync on the next nightly refresh.

Watch: Source system data quality issues are outside BB-Demo's control but do impact brain accuracy. This was handled well and resolved.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)154

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created · Liam Corner 17 Oct 2025 09:13
We're seeing duplicate records in the brain when we pull account data. Some accounts are appearing twice with slightly different information. Can you investigate?
public_reply · Connor Webb 17 Oct 2025 11:47
Hi Liam, thanks for reporting that. Duplicates can happen when source systems have syncing issues. Can you give me an example of an account that's showing up twice? That'll help me find the root cause.
public_reply · Liam Corner 21 Oct 2025 09:14
Yes, one account appears twice. One copy has invoices up to July, the second has August invoices too. They should be merged.
internal_note · Connor Webb 21 Oct 2025 12:15
Traced to CRM duplicate from data migration. Source cleaned up. Will re-sync on next nightly refresh.
status_change · Connor Webb 31 Oct 2025 15:04
status_change · 4 Nov 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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