Dashboard loading slowly
Ticketclosed
Linthorpe Trade Supplies: documents · Dashboard loading slowly
Liam Corner reported one dashboard taking approximately 30 seconds to load while other dashboards loaded normally. Bethan Lister requested details about which dashboard was affected. First response was 289 minutes, exceeding Starter tier SLA of 4 hours. Resolved by 11 August 2025.
What happened
What this says
Current to 11 Oct 26Liam Corner reported one dashboard taking approximately 30 seconds to load while other dashboards loaded normally. Bethan Lister requested details about which dashboard was affected. First response was 289 minutes, exceeding Starter tier SLA of 4 hours. Resolved by 11 August 2025.
Problem: A single dashboard had degraded performance, taking around 30 seconds to load consistently throughout the day, while other dashboards loaded at normal speed. This localised but disruptive issue affected the user's workflow.
Handling: Support asked clarifying questions about which dashboard was affected and whether the slow load was consistent. No final resolution details are shown in the ticket.
Service: First response of 289 minutes exceeds the Starter tier 4-hour SLA. This is the third consecutive first-response SLA miss for Linthorpe Trade Supplies.
Details
Updated 9 Oct 26Trail
public_reply · Liam Corner 29 Jul 2025 14:10It's taking about thirty seconds to load. It's been like that all day. Other dashboards are working fine.- created · Liam Corner 29 Jul 2025 16:54One of the dashboards is taking a long time to load. It was working fine before, but now it's quite sluggish.
- public_reply · Bethan Lister 29 Jul 2025 21:43Hi Liam, thanks for the details. Just to confirm, it's slow all the time and only affects that one dashboard? Let me look into the performance metrics for it. Can you tell me which dashboard it is?
- status_change · 15 Aug 2025 23:59