Search returning no results

Ticketclosed

Garrow Lusk · Search returning no results

Search functionality offline, returning empty results across all queries; indexing service hung and restarted automatically overnight. Jade Kenwright confirmed recovery.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Search functionality offline, returning empty results across all queries; indexing service hung and restarted automatically overnight. Jade Kenwright confirmed recovery.

Problem: Jade Kenwright reported search completely broken on 2026-05-01, with zero results for all queries on client names, placements, and invoice references. Handling: Bethan responded within 30 minutes (within Growth SLA) and asked for clarification. By 2026-05-05, Jade confirmed search was working again. Internal note reveals indexing service hung overnight, was restarted, and came back online; likely transient lock. Watch: Transient infrastructure issue resolved without customer action needed, but represents availability risk for search-dependent workflow.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelchat

First response (min)30

Helpdeskmade from

Trail

created · Jade Kenwright 1 May 2026 08:10
Search isn't working today. When I search for client names, placements or invoice references, I get nothing back. I've tried refreshing and logging back in. Last search was at 08:10 on 1 May 2026.
Public reply · Bethan Lister 1 May 2026 08:40
Hi Jade, just so I've got this right: you're seeing no results for any search? Can you try a simple search and tell me what you see? Thanks, Bethan
Public reply · Jade Kenwright 5 May 2026 11:41
It's working now, thanks. Must have resolved overnight.
Internal note · Bethan Lister 5 May 2026 13:22
Checked activity logs. Indexing service hung overnight. Restarted and search came back online. Likely transient lock. Felix aware.
Status change · Bethan Lister 19 May 2026 11:32
Status change · 23 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help