Add new team member to account
Ticketclosed
Garrow Lusk · Add new team member to account
Jade Kenwright requested adding a colleague to the BG-Demo account for a team joining the following week. Bethan Lister responded asking for email and name; the ticket was solved in 12 days.
Priority low
What happened
What this says
As at Fri 9 Oct 2026Jade Kenwright requested adding a colleague to the BG-Demo account for a team joining the following week. Bethan Lister responded asking for email and name; the ticket was solved in 12 days.
Problem: Jade Kenwright needed to add a new colleague to the account for a team joining the following week. Handling: Bethan Lister responded after 747 minutes requesting email and name, and indicated setup takes a couple of hours. Watch: A new team member joining signals an account expansion opportunity.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryaccess_permissions
Channelweb
First response (min)747
CSAT5
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Trail
created · Jade Kenwright 25 Oct 2024 17:12Hi, I need to add a colleague to our BG-Demo account. Can you set them up with access to the brain? They'll be joining the team next week.- Public reply · Bethan Lister 26 Oct 2024 05:39I've picked this up. To get them set up, I'll need their email address and their name. Once I have those, I can add them to the account. It usually takes just a couple of hours. Thanks, Bethan.
- Status change · 10 Nov 2024 23:59
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