Search results showing incorrect data

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Garrow Lusk · Search results showing incorrect data

Jade Kenwright reported that search results contained data not matching the source system, across multiple searches. Bethan Lister asked for specific examples to reproduce the issue.

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What this says

Current to 11 Oct 26

Jade Kenwright reported that search results contained data not matching the source system, across multiple searches. Bethan Lister asked for specific examples to reproduce the issue.

Problem: Jade Kenwright reported inconsistencies between search results and the source system, happening across multiple queries. Handling: Bethan Lister asked for specific examples to help reproduce the issue after responding in 377 minutes. Watch: Data accuracy concerns from a senior stakeholder pose a material threat to the customer relationship and value perception.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)377

CSAT2

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public_reply · Jade Kenwright 21 Jun 2024 11:57
I'm seeing this happen across several searches now, so it's not isolated.
created · Jade Kenwright 21 Jun 2024 14:21
We're getting some odd results when we search. Some of the data doesn't match what's in the source system. Can someone look into this?
public_reply · Bethan Lister 21 Jun 2024 20:38
I'll investigate this. Can you give me an example of a search that's returning incorrect data? That'll help me reproduce it. Thanks, Bethan
status_change · Bethan Lister 25 Jun 2024 15:28
status_change · 29 Jun 2024 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help