Slow page load times

Ticketclosed

Vellacott Payments · Slow page load times

Partnerships team experienced intermittent slow page loads when querying the brain, impacting month-end close. BG-Demo initiated investigation into specific connectors and query performance.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Partnerships team experienced intermittent slow page loads when querying the brain, impacting month-end close. BG-Demo initiated investigation into specific connectors and query performance.

Problem: Intermittent delays when querying, particularly affecting month-end close for partnerships team. Scope and severity unclear at ticket close.

Handling: Bethan asked clarifying questions about which connectors and query types are affected, to distinguish between sync issues on customer side or BG-Demo infrastructure.

Watch: Ticket closed without showing final resolution. Recurring performance during business-critical periods warrants follow-up.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

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First response (min)227

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created · Tomasz Wiśniewski 4 Dec 2025 11:00
The partnerships team have been hitting slow page loads when querying the brain. It's intermittent, sometimes there's a significant delay, and it's impacting their month-end close. What's going on and what can we do about it?
Public reply · Bethan Lister 4 Dec 2025 14:47
Hi Tomasz, just so I've got this right: is it happening intermittently across most queries or is it specific ones, like when you're pulling CRM data? I need to know which connectors are involved so I can narrow down whether it's a sync issue on your side or something we need to look at. Can you try running a few queries and let me know what response times you're seeing? Thanks, Bethan
Status change · Bethan Lister 18 Dec 2025 14:11
Status change · 22 Dec 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help