Feature request
Ticketclosed
Vellacott Payments · Feature request
Tomasz Wiśniewski requested a comparison view to see payout velocity, churn rate and payout corridors across multiple clients side by side. Connor Webb secured a product commitment for delivery in the next release.
What happened
What this says
Current to 11 Oct 26Tomasz Wiśniewski requested a comparison view to see payout velocity, churn rate and payout corridors across multiple clients side by side. Connor Webb secured a product commitment for delivery in the next release.
Problem: Partnerships team needs comparison view of three key metrics across selected clients to identify which need onboarding support. Handling: Support clarified requirements and escalated to product with confirmation of delivery before their operations team handover. Opportunity: Feature request from decision-maker with clear timeline and business case suggests strong upsell potential.
Details
Updated 9 Oct 26Trail
created · Tomasz Wiśniewski 23 Sep 2025 10:29Hi, one thing we'd like to be able to do is run comparisons across selected clients: for example, to see which ones have the highest churn rates or slowest payout times. Would that be something you could build into the interface? Let me know what's involved. Cheers, Tomasz- public_reply · Connor Webb 23 Sep 2025 12:09Hi Tomasz, just so I've got this right, you'd like a comparison view where you can select multiple clients and see key metrics side by side? That would help the partnerships team spot differences in performance. Do you have a specific set of metrics in mind, or should we review what's most useful in the next demo? Thanks, Connor
- public_reply · Tomasz Wiśniewski 25 Sep 2025 10:31Connor, exactly. The key ones for us are payout velocity, churn rate, and the number of active payout corridors. Those three would let the team spot which clients need onboarding support. Can we get this in before we hand over to the operations team? Cheers, Tomasz
- public_reply · Connor Webb 25 Sep 2025 13:59Perfect, I've picked this up with the product team and they can build this into the next release, which goes out in a couple of weeks. I'll get you a preview link to test before we go live. You should be able to have this before handover. Thanks, Connor
- status_change · 29 Sep 2025 23:59